Refund Policy

Webshop items and gold credits are labeled as Virtual products:
We do not issue refunds for virtual products once the order is submitted. We recommend contacting us for assistance if you experience any issues receiving or using our products. By buying our product from our website you agree that, because of the nature of the products sold, Which are virtual, there are no refunds under any circumstance. If you submit any payment you agree that you will not dispute, ask for a partial refund, or a full refund. If you do not agree to the above do not submit any payment.

Even if we can never offer a partial or full refund.
We are able to exchange your items if for some reason you're not happy with them.
This can happen within the 14 days of the purchase of your items.
We'll always do our best to take care of players — our philosophy is to deal with them fairly and reasonably.
We have long believed that when we treat our players fairly, they in turn are fair with us.
How do I exchange an Virtual Item?
For the best service and selection, please order your replacement items by contacting us. Click here to submit a ticket
Is there a limit to exchange an Virtual Item?
We will do our best to take care of players and deal with them fairly;
We ask that our players treat us fairly as well.
From time to time we may not accept a exchange. There are no limits for exchanges within the first 14 days of your purchase. This means you can request up to few times exchange of items.